At Ribonds.com.ng, we aim to keep shipping as affordable and stress-free as possible. More importantly, we understand that getting your items quickly is important to you, so we make every effort to process and deliver your orders as soon as we can.
Do you offer free shipping?
Yes we do! All orders of products in Lagos over N25,000 qualify for free shipping while orders outside of Lagos over N40,000 will qualify for free shipping.
Free shipping applies to qualifying orders within Lagos. Orders from outside lagos will attract a fee.
Free shipping may be enjoyed in conjunction with a voucher code, automatic discount or credit voucher.
FOR VOUCHER CODES AND AUTOMATIC DISCOUNTS, THE QUALIFYING AMOUNT IS THE TOTAL AMOUNT OF THE PRODUCTS PURCHASED AFTER THE VOUCHER CODE OR DISCOUNT IS APPLIED.
FOR CREDIT VOUCHERS, THE QUALIFYING AMOUNT IS THE TOTAL AMOUNT OF PRODUCTS PURCHASED BEFORE THE CREDIT VOUCHER IS APPLIED.
Vouchers and automatic discounts do not apply to shipping fees, unless otherwise stated.
Shipping fees will not be refunded for returns and cancellations.
We reserve the right to change or discontinue free shipping at any time.
Do you offer self-collection services?
Yes, while placing your order you may select local pickup at the point of checkout and we will contact you with the address of our pickup centre
Do you ship internationally?
Yes, but contact us first to agree on shipping rates and check if the item can be shipped internationally.
How long will it be before I receive my order?
Typically as long as we have the item in our warehouse, you can expect to receive your order within 3-7 working days.
Will I have to sign for my package?
Typically, we do not require a signature when we ship your package. However, there are instances when the delivery driver may decide to choose this option, which is at their discretion.
What if I am not home when my package arrives?
You will receive either a a call/email for re-delivery arrangements. The best way to ensure a successful delivery is to provide us with the address that you will be at during our delivery time.
What is the delivery time?
We use local couriers and our Ribonds delivery team to facilitate the delivery of our orders, therefore it would usually take place between 9am-6pm from Mondays to Saturdays.
How do I change my address or cancel my order?
If you’ve just finished placing your order, please call us and we’ll try to modify your order. If more than two hours have passed, chances are good that our magical warehouse elves have already packed and shipped your order! In either case, please call us for further assistance as soon as possible.
My items are yet to arrive. What should I do?
Normally, you should receive your item within 1-3 or 7-9 working days depending if we have the item at our warehouse. You can click here to track your order or send us an email at firstname.lastname@example.org with the shipping address and Order ID so that we can check your delivery status with our courier.
Do you ship to PO Boxes?
Not at this time!